Demon Tweeks
Turbo Mini Forums

Had a bit of trouble with these guys recently.

Ordered a LMA temp sensor adaptor because I need a new temp sensor in to get mini on road with decent temp gauge.

Ordered it. Turns up and its the wrong size thread in the right box.

So I phone them up the next day and ask if they can send the right one out. They tell me I have to return the item and then they can send antoher out, so I said well If I pay for another one you can send it out now and il return the other one now.

SO made sure the guy knew that it had to be checked that the fitting was the right one etc etc. Said he would.

Turns up today and Its the right size thread apart from the inside thread hasnt even been tapped yet.

So I rang them up and they tell me they cant send another out until iv sent mine back or I pay for another. So I refused to pay for a third time. They wouldnt do anything to help and refused to let me speak to somebody higher up. Just werent interested.


Im really disappointed because I need to get my car on the road and I need a temp gauge, my originals not working at moment.

Shows a complete lack of quality control and customer service.

Sending a wrong part out once is fair enough, im willing to accept that but sending the wrong part out twice to the same customer is ridiculous and then not willing to help me out is even worse.

Ridiculous. Not quite sure what I can do.

Im so grumpy I may write a Letter.lol

James.

Must admit, they can be pricey...but can't really fault their service.
Check part numbers with manufacturer first, then once your satisfied give DT a ring with the information.

I've always appreciated DT's service.

Just ordered a custom chrome silencer off them on monday, was with me by tuseday morning, i love the company! It seams such a shame you had problems with them, there normally really helpful!

Rich

Yeah, it is a shame, and I can cope with wrong parts being sent out but when they make it so obvious thye arent interested in helping you then its not good at all.

Iv checked the part numbers.

THe first one they sent out was completely wrong and the second one was the right bit but hadnt had the inside thread tapped.

After sales support is so important to a company and they obviously dont have much in the way of that. I dont think iv ever spoken to a supplier thats been so unhelpful.:(

Edited by hammoj28turbo on 3rd Jun, 2010.

If you need someone to tap out the inside of it just PM me and il sort it for you, what thread is it?

Rich

funny this thread coming up, ive had a catalogue of bad experiences with them

years back they mixed up 2 orders, sent my a number of relatively inexpensive things i didnt order, and sent my bucket seats to some other pikey who wouldnt return the items back to them at his cost as the error was not his fault, and they wouldnt send me replacements until they were returned by the other cunt. at loggerheads for 6 months on that one, consumer affairs got involved there

i also placed an internet order a while back for a number of things, paid, recieved/ heard nothing, emailed in to websales dept, and received no responce, after a right who-har, thewy claimed i had input my card info wrong, which was complete bollocks.

to sum up what happened, heres my email i sent to the brave lad who finally picked up a fooking phone and sorted it out with me:

"Turbo's make torque, and torque makes fun"

"did you know you can toast potato waffles?"

Thats shocking, no wonder your not using them again.

Its disgraceful that their aftersales support just doesnt seem to exist.